School of Hotel Management

Dr. Juliet Chipumuro – Academic Dean

Dr. Juliet Chipumuro is the Academic Dean of the Hotel Management School at Stenden South Africa. Dr. Chipumuro joined the Stenden family in 2008 as a senior lecturer a position she held until 2014 when she got promoted to her current position. Dr. Chipumuro holds a Ph.D. in Management from Rhodes University. She also holds a Masters Degree in Business Administration from Azaliah University, a Bachelor’s degree in Education Management from Tshwane University (former Technikon Pretoria), and a Diploma in Education from the University of Zimbabwe. She also has certificates in Learner Materials Developed from the University of South Africa (UNISA), a certificate in University Teaching Methodologies from the Univeristy of Zimbabwe, a certificate in Gender Issues from Women’s Univeristy in Africa (WUA), and a certificate in Leadership from WUA.

Dr Juliet Chipumuro has been involved in business administration and education for over 20 years both in Zimbabwe and South Africa, including roles with Women’s University in Africa (WUA), CACC learning Zimbabwe, Zimbabwe Schools Examination Council (ZIMSEC), the ministry of Education, Sports and Culture in Zimbabwe, MacMain College of Computing and Business Studies, and Educon Business College as a Faculty chairperson (faculty coordinator), National examiner, college manager and administrator, facilitator, lecturer, teacher, consultant and advisor. Dr. Chipumuro has been involved in a number of community development projects including NEWLIFE, Kwam eMakana homestays, Women Effect Trust, and was also involved in designing the MBA program for WUA which started in 2007. She has also worked with other management members on the proposal for ACBF, where WUA got funding for capacity building.

Mr. Kevin Aitchison – Year 3 Co-ordinator

Mr. Aitchison completed his studies at Rhodes University 2011 with BA (Hons) in History and obtained a Post-Graduate Diploma in Entrepreneurial Management. Kevin currently administrates the Stenden South Africa Industrial Placement program and lectures 1st year Business Communication and Research, 2nd year Business Communication and 3rd year Strategic Hospitality Management.

Kevin is a sports lover and has a passion for rowing and karate. He enjoys spending time with friends, watching movies, reading (all kinds of literature from fantasy novels to philosophy) and spending time outdoors. His preference of nature over the busy city life is reflected in his passion for discovering how the universe works and researching various theories of how life as we know it began and where it’s heading. Kevin will be starting his Masters in management, and envisions his studies to be orientated around managerial approaches to sustainable development as he has a keen interest in this field.

I believe that the quality of students is directly related to the competence of their teachers and that stupid questions do not exist.

Ms. Nelisa Tokwe – Year 2 Co-ordinator

Nelisa joined the hospitality industry in 2002 when she enrolled at the Granger Bay Hotel School through the Cape Peninsula University of Technology. She completed her studies in 2006 after acquiring a BTech degree in Food and Beverage Management. During her studies, she was involved in a few elite annual functions held in Cape Town such as the J&B Met and Nederburg wine auction.

Her first hospitality training was at the President Hotel in Bantry Bay – belonging to the Protea hotel group – where she trained as a chef, and Restaurant and Events manager. She then continued her studies at the Victoria Junction Hotel; completing the part of her training that focused on Restaurant Management and being a guest liaison. She then volunteered at Balducci’s where she received extensive coaching on culinary skills.

She then gained experience in the United Kingdom where she worked for leading hotels such as the Handpicked Hotel; fulfilling the position of private chef. She was also exposed to the position of Restaurant and Event Manager at the Thistle Hotel group in Hertfordshire and Scotland. Nelisa came back to South Africa where she applied the skills and knowledge that she had acquired in the United Kingdom. She became a Restaurant Manager and Head Chef, training and hiring people from disadvantaged areas who were interested in the hospitality industry. She then moved to Johannesburg where she worked as an Events Manager, specialising in international, private and governmental functions. She also owned an Events management company in Umtata where she assisted local B&B owners by training their employees on the Hospitality Management Operations.

Ms. Karen Hecht – Year 1 Co-ordinator

Karen began her career in hospitality by working on a kibbutz in Israel, catering to 700 people every day.

In 2003, Karen enrolled to study a B.Com Hospitality Management Degree at Stenden South Africa (then EISS). She then completed her internship as a hostess in a lodge located in the lower Zambezi valley in Zambia. For two years after this, she was manager/chef at a bush Restaurant near Port Alfred. She has worked at Stenden South Africa since 2008 and is currently the year 1 module coordinator.

Karen has completed a diploma from the Cape Wine Academy and she is currently studying towards her MBA in Tourism Development Management.

Ms. Megan Walwyn – Senior Lecturer

Megan grew up in Durban and Cape Town where she completed two years of BA Law and Psychology at UCT before deciding to pursue a career in hospitality. At the time that Megan left UCT, she was given a job as a restaurant manager for Billy the Bum’s in Cape Town and that ignited her interest in the dynamic and manic industry of hospitality.

Megan went on to study a Hospitality Diploma at the Cape Town Hotel School, Granger Bay and then followed by a BTech in Management. Megan completed an internship at Cannizaro House in London and worked at Kariega River Lodge as a lodge manager in 2007. In 2008, Megan worked at the Cape Town Hotel School while she was completing her fourth year of studies and discovered a new passion for education. In 2009, Megan moved to the Eastern Cape and applied for a job with SSA where she then worked for over four years as a junior lecturer, lecturer and then senior lecturer. During this time, she also completed an MBA in Tourism Development through correspondence with MANCOSA.

In 2014 Megan moved back to Cape Town after being offered an interesting position as project manager for a production company, ‘Let’s Sell Lobster’. During this time, Megan was lucky enough to travel to China to film a training course on how to accommodate Chinese travelers in luxury hotels. After a year of working in a very corporate environment, Megan decided to return ‘home’ to the Eastern Cape and her original career path in education, where she plans to stay. Megan is currently the module coordinator for Social Entrepreneurship and Lodge Management and also lectures year 1 Revenue Management and Marketing.

Ms. Clare Du Plessis – Lecturer

Clare began her hospitality career at the age of 18 when she worked at Sun City as a waitress in the evenings. From there, she decided to move to Dubai for a year and worked for Jumeirah International where she worked as a guest service assistant for a year.

In 2005, Clare enrolled to study a B.Com Hospitality Management at Stenden South Africa (Then EISS). She completed her internship working for Lion Roars Safaris and Lodges, managing various lodges within the Plettenberg Bay and Port Elizabeth area. In 2009, she worked at Border Bears Cricket Stadium, managing the hospitality department through the exciting IPL series. In 2010, Clare moved back to Port Alfred with her husband and worked at 43 Air School for 4 years. In that time, she also completed her Post Graduate Certificate in Education at Rhodes Univeristy.

Clare has always been interested in the education environment, hence her return to Stenden to pursue a career in lecturing. Clare began lecturing at Stenden South Africa on the 1st of March 2014. Clare’s main focus at Stenden South Africa is lecturing statistics and finance to the 2nd year of the B.Com program.

Clare is also currently studying to complete her MBA and is in her final year.

Ms. Tracey Painting – Senior Lecturer

It was during Tracey’s gap year in Sweden, that the hotel industry first began to appeal to her, when she worked at a small resort hotel on the Swedish coast. After returning and working for the PE hotel group for a year, Tracey enrolled at the Cape Town Hotel School in Granger Bay. Upon completion of her studies there, she spent time working at the President Hotel in Bantry Bay and the Mount Nelson Hotel. In 1999, she spent a year in Scotland working for the Hilton Hotel Group as a Front Office Manager. At the end of the year, she moved to London, where she specialized in Events, becoming the Event Manager of an exclusive private members club in Park Lane for 8 years. Tracey completed her Master’s degree in Conference and Event Management from the University of Westminster in 2006 and returned to Port Alfred in 2008.

Tracey is module co-ordinator for the Events Management 1 and 2, and at present is completing her Postgraduate Certificate in Tertiary Education through UNISA.

Mr. Lukanyo Stemele – Hospitality Management Lecturer

Mr. Stemele Completed his studies at Cape Peninsula University of Technology in 2004 with a B.Tech (Food and Beverages Management) and has an N5 certificate in Marketing Management from Head Start College in Cape Town. He is currently studying towards a Master’s Degree in Hospitality Management. Lukanyo has worked in a number of hospitality establishments before joining academia as a lecturer. He has in excess of nine years lecturing experience and currently lectures students in the first year as well as supervises research projects for second years.

Lukanyo has a passion for running, enjoys spending time with friends, family and enjoys reading inspirational books.

Mr. Jacques de Klerk – Wildlife Lecturer

Mr. de Klerk completed his Bachelors in Nature Conservation at the Saasveld campus of NMMU in 2007. He worked in conservation for 4 years befoe he joined Stenden South Africa in 2011 as the Wildlife Management Lecturer. Jacques completed his Master in Environmental Management in 2014 with his research focusing on the possibilities of using small mammals as habitat health indicators. He is currently working on a further publication in the same field of study.

Jacques enjoys the outdoors, particularly birding in his spare time, and has a passion for photography, conservation, and research. He loves sport especially cricket, golf, and rugby

Ms. Sisonke Mapuma – General Manager MyPond Hotel

Sisonke graduated Cum Laude from Stenden South Africa in 2011 with a B.Com in Hospitality Management and a BBA International Hotel Management from Stenden University in the Netherlands. Whilst completing her studies she had practical training at various institutions such as Shamwari Game Reserve, Lake Pleasant, Bushman Sands, Sanbona Game Reserve and Mantis Central Reservations before doing her management traineeship ay Boutique No. 5 Art Hotel in Port Elizabeth. Here she grew into the role of Senior Guest Relations Officer and Manager on Duty. Her short, but dynamic career further involved the roles of Front Office Manager at Pumba Game Reserve, Assistant Catering Manager at Life St Mary’s Hospital in Mthatha and General Manager of Virginia Townhouse Mthatha. Sisonke joined the Stenden South Africa team in December 2015 as the General Manager of the MyPond Learning Hotel.

Mr. Andre Steyn – Career Development Coordinator and Internships

Andre Steyn has been involved in the Hotel Industry for 35 years. Initially, he started his career in 1975 at the then Southern Sun 4 star Hotel, in Bloemfontein. From there he transferred to the 5 star Burgers Park Hotel, Pretoria, also a Southern Sun Hotel where he spent 2 years.

During Andre’s career in the Hotel Industry he has worked in various hotels including the Beacon Isle, Zululand Safari Lodge, Elangeni, Carousel Hotel and Casino, Carnival City Hotel and Casino, Sun City, The Hilton in Lubumbashi, Zaire, a 2 year stint in Mauritius as Regional Director for Protea Hotels and 2 years as MD of Royal Swazi Holdings in Swaziland for Sun International.

Recently Andre has traveled to the UAE assisting in re-creating its hotel grading system.

Some of the highlights of Andre’s career include being part of the opening team of Sun City Hotel and Casino in 1979 and the opening of Carnival City Hotel and Casino in 1998, as well as holding the Operations Director position at Sun City for 7 years from 2000 to 2007.